WATER Damage Restoration in

Durham, North Carolina

When it comes to water damage, every second counts. Water damage can pose severe threats to your property and health, whether it’s the aftermath of a storm, flood, or a burst pipe. That’s where water damage restoration services come into play. In this article, we’ll take a closer look at the water damage restoration industry in Durham, North Carolina, and introduce you to the top four companies that can help you get your property back to its pre-damage state as quickly and efficiently as possible.

Understanding Water Damage Restoration

Before diving into the details, it’s crucial to understand what water damage restoration entails and why it’s so essential.

What is Water Damage Restoration?

Simply put, water damage restoration is removing water from a property, cleaning and sanitizing affected areas, and restoring the property to its original state. This process can vary depending on the damage extent and the type of water involved. In some cases, it may involve minor repairs and cleanup, whereas others might require more extensive restoration, such as replacing damaged walls, flooring, or ceilings.

Process of Water Damage Restoration

Water damage restoration typically involves several stages, including:
  1. Water Damage Assessment: The first step is to assess the extent of the damage and determine the best course of action. This involves identifying the type of water involved (clean, gray, or black) and the affected areas.
  2. Water Extraction: Once the damage has been assessed, it is essential to remove any standing water as soon as possible to stop further damage and mold growth.This is typically done using powerful pumps and vacuums.
3. Structural Drying: After removing the water, it’s time to dry the affected areas using specialized equipment like air movers and dehumidifiers. This step is crucial to help prevent mold growth and structural damage.
4. Dehumidification: Depending on the extent of the water damage, thorough dehumidification might be necessary to remove excess moisture from the air and affected materials.    
5. Mold Remediation: If mold is discovered during restoration, it should be dealt with promptly to prevent further problems. Mold remediation typically involves cleaning and disinfecting surfaces and addressing underlying moisture issues.
6. Odor Control: Finally, odor control measures may be necessary to eliminate any lingering smells caused by water damage and mold growth.

Factors to Consider When Choosing a Water Damage Restoration Company

With numerous water damage restoration companies available in Durham, selecting the right one for your needs can be challenging. Here are some crucial factors to consider:
  1. Certification and licenses: Ensure the company holds all necessary certifications, such as those from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), and follows industry standards.
  2. Response time and availability: In the case of water damage, a speedy response is crucial to minimize further damage. Look for a service company that offers 24/7 emergency services and can be on-site promptly.
  3. Insurance assistance: Dealing with insurance claims can be a headache, so find a company that can help you navigate the process and liaise directly with your insurance provider if needed.
  4. The extent of services: Make sure your chosen company provides a full range of services from initial assessment to complete restoration, including mold remediation and odor control.
  5. Customer reviews and local reputation: Lastly, take some time to research online reviews and ask around for recommendations. A company with a solid local reputation will likely provide reliable, high-quality services.

Top 4 Water Damage Restoration Companies in Durham, North Carolina

Now that you know what to look for in a water damage restoration company, let’s introduce you to the top four options in Durham, NC.

Kustom US Restoration

1. Overview and services offered: Kustom US Restoration is a locally owned and operated water damage restoration company that has served the Durham area for many years. They offer a comprehensive range of services, including water extraction, structural drying, mold remediation, and odor control.
2. Notable features or highlights: Kustom US Restoration is dedicated to customer satisfaction and 24/7 emergency response services. They also assist with insurance claims and work closely with all major insurance providers.

911 Restoration of Triad

1. Overview and services offered: 911 Restoration of Triad is an IICRC-certified water damage restoration company that has been helping Durham residents and businesses restore their properties for many years. They offer water damage restoration, mold remediation, sewage cleanup, and more.
2. Notable features or highlights: 911 Restoration of Triad is known for its rapid response time, arriving at your property within several minutes of your call. They also offer free on-site estimates and direct billing to your insurance provider.

Restoration 1 of Durham-Greensboro

1. Overview and services offered: Restoration 1 of Durham-Greensboro
 is a trusted name in the Durham area, with many years of experience fixing water damage. Their services include water extraction, drying, mold remediation, and dehumidification.
2. Notable features or highlights: One of the standout features of Restoration 1 of Durham-Greensboro is its commitment to environmentally-friendly practices. They use non-toxic cleaning solutions and energy-efficient drying equipment to minimize environmental impact.

SERVPRO of South Durham

1. Overview and services offered: SERVPRO of South Durham is a family-owned and operated water damage restoration company with a strong community presence in Durham. They offer a full range of services, including water damage assessment, extraction, structural drying, and mold remediation.
2. Notable features or highlights: SERVPRO of South Durham is committed to providing personalized service to each customer. Their staff is known for being friendly and helpful, as well as their fast response times and affordable pricing.

Dealing with Emergency Flood and Storm Damage Situations

Navigating Insurance Claims for Water Damage
It’s common to navigate insurance claims when dealing with water damage. To ensure the utmost efficiency in this process, keep the following tips in mind:
  1. Importance of proper documentation: Document every step of the restoration process, including taking photographs of the damage, recording repair costs, and keeping receipts for all expenses. The processing of your claim will be more accurate and timely as a result.
  2. Tips for a seamless insurance claims process: Keep in touch with your insurance provider throughout the restoration process and notify them as soon as possible about the damage. Seek their guidance on what they require to process your claim successfully.
How restoration companies in Durham can assist in the process: Many restoration companies in Durham offer assistance with insurance claims. They can help you document the damage, communicate with your insurance provider, and even provide direct billing to streamline the process.

Importance of Proper Mold Remediation and Prevention

Mold can be a significant concern following water damage, as it poses several health risks and can lead to further property damage if left untreated. It’s essential to address any mold issues promptly during the water damage restoration process.

Health Risks Associated with Mold Growth

Various health problems can result from mold exposure, particularly for those with existing allergies or respiratory conditions. Common symptoms include nasal congestion, skin irritation, throat irritation, coughing, and wheezing.

Steps Involved in Mold Remediation

Mold remediation involves several steps to handle mold growth and prevent future occurrences effectively:
  1. Assessing the extent of mold growth and determining the source of moisture causing it.
  2. Isolating the affected area to prevent mold spores from spreading.
  3. Removing and disposing of contaminated materials, such as drywall, insulation, or carpeting.
  4. Cleaning and sanitizing affected surfaces using specialized equipment and solutions.
  5. Drying and dehumidifying the area to eliminate excess moisture.
  6. Sealing and encapsulating materials if necessary to prevent future mold growth.
  7. Repairing and replacing damaged materials to restore the property to its original state.

Tips to Prevent Future Mold Growth

Proper preventative measures can significantly reduce the risk of mold growth following water damage:
  1. Address any water leaks or damage as soon as possible.
  2. Ensure proper ventilation and humidity control in moisture-prone rooms, such as kitchens and bathrooms.
  3. Use a dehumidifier to maintain indoor humidity levels below 60%.
  4. Regularly clean and maintain air conditioning units, ducts, and filters.


Dealing with water damage can be a daunting and overwhelming process. That’s why choosing a reliable and experienced water damage restoration company in Durham, North Carolina is crucial. The companies highlighted in this article are well-equipped to provide the high-quality services you need to restore your property effectively and efficiently.
When choosing a company, remember to look for factors such as certification, response time, insurance assistance, and local reputation. Additionally, it’s essential to address mold issues promptly and take preventative action to lessen the likelihood of future issues.
Knowing that your property is in good hands throughout the process, you can have peace of mind by picking the best water damage restoration company in Durham.

Our mission is to provide homeowners and businesses with all the necessary information and reliable, professional services to tackle water damage efficiently and effectively.

Quick Navigation


Copyright © 2023 We Fight Floods. All Rights Reserved.

Scroll to Top